Shipping & Returns
This Shipping & Returns Policy outlines the guidelines and procedures for shipping and returning products purchased from Gymster (referred to as “we,” “us,” or “our”). By making a purchase on our website, you acknowledge and agree to the following terms.
- We currently offer shipping to locations within India. Additional charges may apply for shipping outside of these areas. Please refer to the checkout page for shipping options and associated costs.
- We will make reasonable efforts to ship your order within the estimated delivery timeframe provided during checkout. However, we do not guarantee delivery dates or times as they may be subject to factors beyond our control, such as shipping carrier delays or customs clearance.
- Once your order is shipped, you will receive a shipping confirmation email with tracking information, if available. You can use the tracking number to monitor the progress of your shipment.
- The risk of loss or damage to the products passes to you upon our delivery to the carrier. Any claims for lost or damaged products during transit should be directed to the carrier.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns and exchanges subject to the conditions outlined in this policy.
Eligibility for Returns and Exchanges:
- Products must be returned within [number of days] days from the date of delivery.
- Products must be in their original condition, unused, and in their original packaging.
- Products must be accompanied by the original receipt or proof of purchase.
- To initiate a return or exchange, please contact our customer support team within the specified return period.
- Our customer support team will provide you with instructions on how to return the product.
- You are responsible for the return shipping costs unless otherwise specified by us due to a product defect or error on our part.
- We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return.
Refunds and Exchanges:
- Refunds will be issued in the original form of payment or as store credit, depending on your preference and eligibility.
- Refunds will be processed within [number of days] days of receiving the returned product.
- Exchanges are subject to product availability. If the requested exchange item is not available, we will process a refund or offer an alternative solution.
- Please note that shipping costs are non-refundable, and any original shipping charges incurred will be deducted from the refund amount, unless the return is due to a product defect or error on our part.
- The following items are non-returnable:
- Personalized or customized products.
- Products marked as final sale or clearance.
- Digital downloads or services.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately.
- We may require photo evidence or other documentation to assess the damage or defect.
- Upon verification, we will provide instructions for returning the damaged or defective product, and we will cover the return shipping costs.
- We will offer a replacement, repair, or refund based on product availability and your preference.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Shipping & Returns Policy.